86% of Spaniards believe that electronic bureaucracy “excludes”

An overwhelming majority of Spaniards, more than 86%, consider that electronic administration “excludes” people with less computer knowledge and skills, although 62.9% believe that this means of contact has “more advantages than disadvantages” , according to the last survey on the Quality of Public Services of the Center for Sociological Research (CIS).

According to the study, 63.1% also believe that electronic administration “makes procedures and consultations difficult due to lack of telephone and in-person attention“Although, on the positive side, 55.7% are convinced that it improves “the quality of public services” and 73.2% “access to information and knowledge” about them.

Eliminate bureaucracy?

Those consulted are more divided when asked if it eliminates bureaucracy; 54.1% strongly or somewhat agree, while 40.8% disagree or strongly disagree. All in all, there is a clear commitment to the use of new technologies to interact with the administration, and less than a third of Spaniards, 31.6%, appreciate “more disadvantages than advantages“in his job.

Proof of the implementation of new technologies and online procedures at the service of citizens in their relationship with administrations is that 53.4% ​​of those interviewed claim to already have an electronic certificatecompared to 19.9% ​​who still do not have it.

What happens with the electronic DNI?

Furthermore, 51% also have the cl@ve system, compared to 21.9% who do not have it activated.

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In general, those consulted who used the electronic certificate and the Cl@ve system to carry out procedures in the last year consider that obtaining and activating them was easy, 56.4% in the first case and 65.2% in the second.

The CIS survey, carried out on a sample of 10,300 interviews in the second half of November, confirms that the Electronic DNI has less implementation among citizens. Of the 46.4% that have it, 15.1% have not activated it; another 26% do not have it yet.